Nice, and better than the old email address that seemed outdated.
Except that your creating a ton of extra work for yourself as frequent contributors to the support thread (such as me) can't answer the questions from these "tickets".
Instead of one or two "where can i find my receipt" or "how do i install this software", you'll get hundreds of the same questions coming in.
If your going to do it this way, i recommend that you get TextExpander from the great people at Smile On My Mac and fill it with replies, so you only have to type a few characters for the most common queries.
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