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For early customers who experienced issues

MacHeist Forums » Support Desk » For early customers who experienced issues
blckleprd

blckleprd

Gearhead

72 posts

Still don't have DL, NewsFire, or FotoMagico (._.)

I met Hubert in the amazon.

December 18, 2006 4:37 am
officerdick

officerdick

Automaton Tech

from Copenhagen, Denmark
203 posts

Oh thats why i havent recived any other serials than the initial ones.

My new mac related blog

December 18, 2006 3:05 pm
atticusrex

atticusrex

Sky Pirate

from dfw
1,025 posts

We should (those who had issues in the very first day in the first few hours that the bundle went on sale) be getting a bonus app soon.  Phill said as much and he has either kept his word or surpassed it.  So I know it's all good.  And giving those who suffered early as the first responders the free app is a great way for MacHeist to say oops were sorry!  Even though from what I understand the main problems stemmed from PayPal's side of things.

Getting codes sent to you if you brought later is a timing issue and generally not a bug in the system.  Though I am sure a few fell through even those cracks.

Great Job MH!  Thank You and look forward to that Bonus App.

Been Drinking the Mac KoolAid since 1984
See You in the Land Of The Useless
Neon Charity Films

December 18, 2006 3:40 pm
Davrizio

Davrizio

Tinkerer

from Orlando Fl
17 posts

I just got my last serial Friday... smile

About the bonus app...I don't think it has been forgotten, they probably need a couple moments to gather themselves after this crazy week...

December 18, 2006 3:43 pm
r3neGaDe

r3neGaDe

Gearhead

from UCF in Orlando, Florida
75 posts

Regarding the bonus app:

Phill said in chat last night that each of us (who experienced this issue) would be receiving an email about the bonus app, so everybody sit tight.

the show with Ze Frank - watch it, it rocks

Forget the Social. Welcome to the Amazon.

December 18, 2006 4:49 pm

angharad

Gearhead

68 posts

Ah, great!

December 18, 2006 4:59 pm
Davrizio

Davrizio

Tinkerer

from Orlando Fl
17 posts

r3neGaDe wrote:

Regarding the bonus app:

Phill said in chat last night that each of us (who experienced this issue) would be receiving an email about the bonus app, so everybody sit tight.

Cool...Thanks for the update!

December 18, 2006 7:50 pm
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

Good to hear that he hasn't forgotten, since I don't think he has posted in this thread since he started it.

I'm there like Shareware
-Teen Girl Squad

December 19, 2006 12:06 am
Pinky von Pout

Pinky von Pout

Automaton Tech

from In Photoshop >_<
357 posts

I wonder what the bonus app will be, I want it tongue I'm so impatient lol

JellyLabs

December 19, 2006 3:06 am
dantini

dantini

Automaton Tech

from Riverside, CA USA
380 posts

I'm standing by my earlier prediction about the bonus app.  Adobe CS3 is not going to be it.  wink

Turning GREEN waiting for the bundle!

WTF? LOL! OMG! ROFL!

December 19, 2006 3:22 pm
dantini

dantini

Automaton Tech

from Riverside, CA USA
380 posts

Did anyone else get an e-mail offering a free bundle?

Turning GREEN waiting for the bundle!

WTF? LOL! OMG! ROFL!

December 20, 2006 3:48 am
ronaldheft

ronaldheft

Tinkerer

46 posts

No

December 20, 2006 5:33 am
dantini

dantini

Automaton Tech

from Riverside, CA USA
380 posts

I was wondering if it was my "bonus app," a mistake or a mystery...  smile

Guess it's a mystery...

Turning GREEN waiting for the bundle!

WTF? LOL! OMG! ROFL!

December 20, 2006 5:37 am
bullet

bullet

Automaton Tech

from Howell, MI
187 posts

It sounds like a mystery to me.  I'm surprised we haven't heard anything about the bonus app.  Oh well, it'll come with time I'm sure.

December 20, 2006 12:51 pm
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

bullet wrote:

It sounds like a mystery to me.  I'm surprised we haven't heard anything about the bonus app.  Oh well, it'll come with time I'm sure.

Yeah I'm also surprised, I mean it's been like a week.  O well we'll see what happens, if anything, eventually.

I'm there like Shareware
-Teen Girl Squad

December 20, 2006 11:23 pm

grego

Urchin

1 posts

I'm not an early customer - my receipt is in the very high 4000s and I didn't get FotoMagico or Shape Shifter.  But it's been WELL over 72 hours, no responses to support emails.  FotoMagico is the reason I went into the bundle in the first place!

December 21, 2006 5:27 am
cheerful

cheerful

Big Game Hunter

from Antarctica
500 posts

Good things come to patient penguins and people who wait.
Bonus App. Speculation: Penguin Enhancer

Penguin in the ArcticZOT

December 21, 2006 5:26 pm

angharad

Gearhead

68 posts

Dare I speculate how it would be possible to enhance a penguin?

Laser-beams attached to your forehead?

December 21, 2006 7:15 pm
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

Phill any updates on the bonus app?

I'm there like Shareware
-Teen Girl Squad

December 25, 2006 1:52 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

Anything?
It's been quite a while.

I'm there like Shareware
-Teen Girl Squad

December 28, 2006 1:50 am
Nollid07

Nollid07

Automaton Tech

from Michigan
248 posts

December 28, 2006 4:43 am
jamito

jamito

Tinkerer

from Iowa
42 posts

So we should email you in regards to the bonus app?

Nothing here, just random text.

January 8, 2007 6:15 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

I asked Phill on AIM, he said we can expect something during Heist 6.  Sweet. I can't wait.  And that just might be tomorrow.

I'm there like Shareware
-Teen Girl Squad

January 9, 2007 1:03 am
jer2665

jer2665

Big Game Hunter

from South Windsor, CT
800 posts

has it been determined who's getting it?  just the people with the paypal problems? or all of as as it took over the 72 hours we were told?

My twitter

January 9, 2007 1:45 am
boboboe

boboboe

Moderator

from Eastern Canada
2,356 posts

jamito wrote:

So we should email you in regards to the bonus app?

Bonus App?

Edit: I just read the first post. Makes sense now.

Flickr

January 9, 2007 1:57 am
jdcfsu

jdcfsu

Automaton Tech

268 posts

jer2665 wrote:

has it been determined who's getting it?  just the people with the paypal problems? or all of as as it took over the 72 hours we were told?

My initial understanding of the situation is that it is just those of us who experienced the initial PayPal problems and were sent the email to "reclaim" our bundles.

I like to pull heists.

January 9, 2007 3:03 am
Nollid07

Nollid07

Automaton Tech

from Michigan
248 posts

I have no idea what the bonus app is, so don't email support asking or it... yet.

(I am eligible for it too though, so I wouldn't mind finding out what it is...)

Sweet.

January 9, 2007 3:20 am

munkt0n

Tinkerer

16 posts

is this still going to happen or what?

January 16, 2007 11:20 am
jdcfsu

jdcfsu

Automaton Tech

268 posts

munkt0n wrote:

is this still going to happen or what?

I'm going to go ahead and say probably not...  With little word from the Directorate since the end of the sale and with ambiguity regarding the potential for a sixth heist I'm not holding my breath.  Kind of a shame that such a great experience ended with such strange silence from those in charge.

I like to pull heists.

January 24, 2007 2:18 am
onerythym

onerythym

Big Game Hunter

from SF
994 posts

strange indeed...

Green Team 4Lyfe

January 24, 2007 3:19 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

VISUALHUB, can it be VisualHub please?  Or Acquistion or Xtorrent, with lifetime updates.  I want those last two but I won't pay for either.

I'm there like Shareware
-Teen Girl Squad

February 15, 2007 9:52 pm
jdcfsu

jdcfsu

Automaton Tech

268 posts

We hear nothing for weeks and today you start posting a wish list? I wouldn't get your hopes up my friend.

I like to pull heists.

February 16, 2007 12:39 am
bullet

bullet

Automaton Tech

from Howell, MI
187 posts

jdcfsu wrote:

We hear nothing for weeks and today you start posting a wish list? I wouldn't get your hopes up my friend.

indeed.

February 16, 2007 2:34 pm
kickfliperjo

kickfliperjo

Sky Pirate

1,140 posts

tool462rules wrote:

VISUALHUB, can it be VisualHub please?  Or Acquistion or Xtorrent, with lifetime updates.  I want those last two but I won't pay for either.

Xtorrent...but i have a question for Xtorrenty! 99% of bittorent is warez, then why i should pay for warez? i've better go and buy official app from devs.

February 16, 2007 3:18 pm
dantini

dantini

Automaton Tech

from Riverside, CA USA
380 posts

Is there anything new to report, now that we're heisting again?  A promise is a promise...

Turning GREEN waiting for the bundle!

WTF? LOL! OMG! ROFL!

April 4, 2007 9:13 am
ronaldheft

ronaldheft

Tinkerer

46 posts

ditto

April 4, 2007 11:37 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

SOOOOOO It's almost time for Heist 6, and updates johnred?

I'm there like Shareware
-Teen Girl Squad

April 13, 2007 1:07 am
onerythym

onerythym

Big Game Hunter

from SF
994 posts

er.. yeah, in other threads...

johnred gave us a date and time and everything wink

Green Team 4Lyfe

April 13, 2007 2:34 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

no I'm wondering any updates on the free app that we (the people who got screwed over PayPal) get.

I'm there like Shareware
-Teen Girl Squad

April 13, 2007 10:19 am
johnred

johnred

Directorate

1,869 posts

tool462rules wrote:

no I'm wondering any updates on the free app that we (the people who got screwed over PayPal) get.

I put Phill on this. He should be have some news shortly.

John Casasanta
MacHeist Director
tap tap tap chief

April 16, 2007 2:02 am
atticusrex

atticusrex

Sky Pirate

from dfw
1,025 posts

Thank You Johnred and Phill.  I am sure this just escaped Phill's attention.

How are things progressing over at MDA?  How is iClip4 doing?

Notice I didn't ask about Heist 6... lol.

Keep this and MDA going...

Been Drinking the Mac KoolAid since 1984
See You in the Land Of The Useless
Neon Charity Films

April 16, 2007 12:09 pm
johnred

johnred

Directorate

1,869 posts

atticusrex wrote:

Thank You Johnred and Phill.  I am sure this just escaped Phill's attention.

How are things progressing over at MDA?  How is iClip4 doing?

Notice I didn't ask about Heist 6... lol.

Keep this and MDA going...

MDA is coming along. We've been making great progress on Cookbook especially. iClip 4 is doing incredibly well.

And heist 6 is this Wednesday.

John Casasanta
MacHeist Director
tap tap tap chief

April 16, 2007 6:34 pm
step

step

Sky Pirate

from Georgia, US
1,787 posts

I'm glad to hear iClip 4 is doing so well - even if Bob doesn't like it.  wink

Yay for Cookbook, MDA, and Heist 6.  Everything is coming up roses!  tongue

Whistle while you work.  Patience is key.

April 16, 2007 6:49 pm
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

Well it's good to finally get an official word on this.  Thanks john. (please no appzapper)

I'm there like Shareware
-Teen Girl Squad

April 16, 2007 8:41 pm
jdcfsu

jdcfsu

Automaton Tech

268 posts

Looks like I may stand corrected, we'll see. I must say, the apparent resurgence in the last few days is a good thing.

I like to pull heists.

April 17, 2007 2:47 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

So any updates at all?  Phill do you have any answers for us?

I'm there like Shareware
-Teen Girl Squad

April 25, 2007 7:17 pm
strija

strija

Tinkerer

from Croatia
42 posts

Any news?

▛▞▞▟ Proud Member of the BLUE Team™ ▙▚▚▜

May 8, 2007 9:07 am
tool462rules

tool462rules

Automaton Tech

from USA
125 posts

This seems to be dead, a promise that doesn't seem like it's going to be kept.

I'm there like Shareware
-Teen Girl Squad

May 8, 2007 11:08 pm
boboboe

boboboe

Moderator

from Eastern Canada
2,356 posts

tool462rules wrote:

This seems to be dead, a promise that doesn't seem like it's going to be kept.

or will it?

Flickr

May 9, 2007 2:18 am
phillryu

phillryu

Administrator

1,569 posts

All right, here's what we came up with. I know some of you are bound to be disappointed, but I think it'll be a nice surprise for most.

Right now, we have a list of names/paypal addresses/order info for all customers that experienced two separate issues with Paypal early on in the sale. (We feel pretty comfortable at this point that this list covers everyone.)

If your name is on this list, email phillryu@mac.com from the paypal email address used to order the bundle with subject line: "MacHeist PPI Bundle" and your full name/email address in the body, and if it checks out, you'll receive an email later this year with information on picking up the MacHeist 2 bundle for free.

Sorry about the delay on this, and I know there will be some more waiting, but I think ultimately a full free bundle will be worth the wait vs. a single app now. wink

Co-Creator of MacHeist, Clear, Partner at tap tap tap | follow me on twitter

May 9, 2007 3:49 am
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