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I had completed The Heist shortly after it was originally released. Since I saw no replay value and was crunched for space, I deleted it. Now, in trying to get the new apps, I redownloaded it and resolved the puzzles. But I was never asked to log in, and so I can't get the "one of us" achievement. And I also can't get Puzzle Agent. Anyway, is there some obvious way I'm missing to log in or get passed the error while authorizing?

I'm also frustrated that I got OCD last year but didn't get Goo because I had deleted the app.

The Princess Bride: A great movie, an even better book. 

Anybody want a peanut?

I see you have almost same problem as me, I already sent it to support, but no response after 6days.. And too haven't got Goo..

Same problem here

But they are just like don't care, because why care about paid app, they already paid..

Same here. Login info works here on the site, but not in the app. What gives?

[ b][ color=orange]Orangey orange.[/color][/b]

Originally I thought I was the only one everyone encounter a problem, now found that so many people have and I hope that someone can give us to solve it.

Yey, finaly after 9 days I recived an message.
"Sorry you're having trouble.
Please provide us with the following information so we can resolve the issue.

iOS device:
iOS version:
Jailbroken (y/n):
Is your date, time, and timezone properly set (y/n):"...

So, when you are sending something to support, remember to put these in.. Well, but now I thing its a bit over, because now I don't think there is any Goo left.. (And actualy thats why I was sending it to support, to get an WOG)

Well, they do have worst support ever, if they even have some. I was waiting for like 10 days and still no response. So you don't have to even try to call them, they just don't response. Only message I got from them is that

Hi,

Sorry you're having trouble.
Please provide us with the following information so we can resolve the issue.

iOS device:
iOS version:
Jailbroken (y/n):
Is your date, time, and timezone properly set (y/n):

Also, if you're getting an error message please take a screen capture of the error (by pressing the lock button and main button on your device simultaneously) and then email that to directorate08@macheist.com

Thank you.

Whitch does look like he just copy pasted it, or meby its template and he haven't read my post, because didn't sad anything about an error (So I should post some error or what?).

I'd say it's fairly standard for the first response from support to include all of the baseline info that was requested. Of course it's a form email - you couldn't be expected to type it every time, or even decide which parts are immediately applicable to each case.

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