I don't think there is any reason to "Give Timi a break" nor any reason to "defend" him. No one was attacking him in the first place, some people decided to give a little customer feed back and nothing else.
After what I felt was a pretentious remark from Timi top of page 2 I was about to get personal, but then again that's not worth it. As a developer it would perhaps be in place with a "thanks for your inputs" instead?
But if Timi feels "Reset" is the right term to use, and feel that it is a customer problem not understanding the term - then feel free to keep it - just feedback and nothing else.
Funny though that the ones pressing "Reset" all got "surprised", perhaps deleting all bookmarks does not go into the category of "dusting off"?
It is the first cleaning program I have seen behave in such a way without any warnings at all - and I am curious to hear why the function is included at all? I mean in what scenario would you reset and delete EVERYTHING from an application?
1 - If you feel you have "messed" too much with the settings, you might want to revert back to what you came from, but you might have collected a lot of bookmarks during that "mess time" - why would I have those removed?
2 - If you feel Safari is not working at all, you might want to go back to factory default, but again bookmarks would never be the source to the problem - would it?
3 - Last situation would be if everything in Safari was messed up and it ran like crap. Then I would just backup my bookmarks, zap and re-install.
But again this is just some thoughts from a customer of the software - nothing else!
I am not an agent in real life, only on weekends!