2
0
3
8
4
7
8
Agents
Forums
✚ SousChef support
Post any SousChef support related issues here.
Known issues:
For "serial failed to generate" errors see here
John Casasanta
MacHeist Director
tap tap tap chief
March 25, 2009 2:02 am
how to enter the serial number?
March 25, 2009 2:32 am
To enter the serial, click SousChef in the menu bar, and click the "Buy SousChef..." item. From there, you can enter your license key.
Death and unhappiness to all who oppose me. Cookies for everyone else!
March 25, 2009 2:36 am
March 25, 2009 3:20 am
Whenever I try to import a recipe, I highlight the ingredients, etc... When I click import only the first ingredient is being imported, however. The rest are all ignored.
MacHeist: THANK YOU FOR USING MY LINK!
DropBox: https://www.getdropbox.com/referrals/NTcxNjA5
Thank you for using my referral links!
March 25, 2009 4:05 am
License not recognized. Tried capitals, no luck.
March 25, 2009 10:04 am
Dont know what i did wrong but is working now. Got it licensed.
March 25, 2009 12:25 pm
Yeah, it's not working for me either. Tried everything listed here. I figure that the licensing server is getting hammered right now, so I'll try it later on and see what happens.
March 25, 2009 2:39 pm
App crashed on Leo 10.5.6
any idea?
March 25, 2009 3:07 pm
Tried again at 1:18pm EDT and no luck. Still getting the yellow triangle exclamation mark.
Edit: Waited until the next day, and it registered fine.
March 25, 2009 5:19 pm
Running 10.4.11 and getting the message that SousChef cannot be used with this os x version. System requirements state 10.4.9 minimum. What's wrong?
March 25, 2009 5:52 pm
On the website they say you need 10.5.
Maybe they did not update their informations. Downloading the Demo gives you SousChef 1.0.3.
The MacHeist Bundle is 'exclusive' with SousChef 1.1.
Please visit the CleanMyMac Referral Thread
http://macheist.com/forums/viewtopic.php?id=23921&p=1
Proud Member of the former BLUE Team™
March 25, 2009 6:05 pm
THX :-)
March 25, 2009 6:10 pm
I have OS X 10.4.11 It says the Sous Chef doesn't support this version of OS. How do I resolve this?
March 25, 2009 6:12 pm
2:18pm EST - I have v1.1 and it's still failing to recognize my serial. Probably still just overloaded but it is a little frustrating...
March 25, 2009 6:19 pm
It seems that you can't actually import the old MacGourmet databases. Which makes me rather angry, since thats one of the main reasons I bought the bundle.
MacHeist Purple Team!
March 25, 2009 10:09 pm
bobtentpeg wrote:
It seems that you can't actually import the old MacGourmet databases. Which makes me rather angry, since thats one of the main reasons I bought the bundle.
http://itiz.in/6ry4.png
While I'm well aware that this is OT, I gotta ask how you styled your OS X install like that
-- MacHeist Referal Link (http://www.macheist.com/bundle/u/47848/) only need one more!
-- "Be nice to nerds, you'll probably end up working for one" (Bill Gates)
-- Go team Orange
March 25, 2009 10:52 pm
sv898506 wrote:
where are you trying to import from?
Just cutting and pasting a recipe into the box, then using the app's tools to highlight each section of the recipe, or whatever you call them. The title imports, the directions import, but the ingredients all import just the first item and ignore everything else.
MacHeist: THANK YOU FOR USING MY LINK!
DropBox: https://www.getdropbox.com/referrals/NTcxNjA5
Thank you for using my referral links!
March 25, 2009 11:55 pm
bobtentpeg wrote:
It seems that you can't actually import the old MacGourmet databases. Which makes me rather angry, since thats one of the main reasons I bought the bundle.
SousChef supports the MacGourmet database format (.mgdatabase). We haven't yet added support for individual MacGourmet files but hope to in the future. The MacGourmet database file is usually stored in your documents folder although it may be somewhere else if you choose to modify the location when you first ran MacGourmet. If you are still unable to import your MacGourmet database, please look through our knowledge-base or contact our support team via the support section of our website.
Lead Developer, Acacia Tree Software
March 26, 2009 3:25 am
aaroncp wrote:
Just cutting and pasting a recipe into the box, then using the app's tools to highlight each section of the recipe, or whatever you call them. The title imports, the directions import, but the ingredients all import just the first item and ignore everything else.
That is the correct process, however the problem is more likely with the source of the text itself. Are you getting it from a website? If so, the url of the recipe would be useful in tracking down the reason that it isn't importing. If you're importing from a website it is sometimes useful to copy the text from the printable version of the recipe instead of their normal version (e.g. look for a "print this recipe" link and copy the text off the resulting page). If you're importing from a file, please send our support team the file, you can find more info on how to do this from the support section of our website. Thanks!
Lead Developer, Acacia Tree Software
March 26, 2009 3:30 am
earthsandwich wrote:
2:18pm EST - I have v1.1 and it's still failing to recognize my serial. Probably still just overloaded but it is a little frustrating...
Please email our support staff directly from our website with your serial number if it still isn't working. Thanks.
Lead Developer, Acacia Tree Software
March 26, 2009 3:34 am
In my receipt I still have, "This license temporarily failed to generate. Please be patient as we work to correct the problem. "
Any help would be great
Go Orange Team!
http://g-b.tumblr.com/
March 26, 2009 3:37 am
My receipt contains my serial, but the program won't except the one I've been given.
My referral link: Have 0 Need 2
http://www.macheist.com/bundle/u/259700/
March 26, 2009 3:15 pm
I'm trying for the 2nd time to import my MacGourmet database (the main one, from the Documents folder) but either it's taking a huge toll on SousChef, or SousChef just freezes up because even after 5-6 mins (the first try) it still didn't respond. This time, I think I'll just let it run for a little while longer.
My MacGourmet file is 9MB in size (I think I have about 3500 recipes in there) so that's probably the cause, I was just curious if there's a theoretical limit to MGDB files and/or if anyone else has tried import a database file that large.
March 26, 2009 5:16 pm
revmitcz wrote:
I'm trying for the 2nd time to import my MacGourmet database (the main one, from the Documents folder) but either it's taking a huge toll on SousChef, or SousChef just freezes up because even after 5-6 mins (the first try) it still didn't respond. This time, I think I'll just let it run for a little while longer.
My MacGourmet file is 9MB in size (I think I have about 3500 recipes in there) so that's probably the cause, I was just curious if there's a theoretical limit to MGDB files and/or if anyone else has tried import a database file that large.
We haven't been able to get our hands on MG database files much larger than ~1K recipes for testing. If you want you can send our support team a copy of the database file in question and we'll use it to improve the speed of the import. We'll also be adding a progress bar in 1.1.1 just to help you keep tabs on things. You can email our support team from http://acaciatreesoftware.com/support.
Lead Developer, Acacia Tree Software
March 26, 2009 8:09 pm
tegeril wrote:
Also an apostrophe in my name. Are we seriously still dealing with apostrophe errors in 2009?
Apostrophes shouldn't effect registration, however if you continue to have trouble please email our support staff from http://acaciatreesoftware.com/support and we'll make sure everything gets worked out.
Lead Developer, Acacia Tree Software
March 26, 2009 8:12 pm
Finally got it registered. I don't know why I didn't consider cutting and pasting (It didn't work on at least one registration lately...)
Looks like a great program! I like the recipe on full screen. The Morroccan chicken recipe looks good, too. Looks to be fairly authentic also. (Noticed the plug for McCormick spices -that's OK maybe the original recipe came from them)
The list of other recipes that I got from the "cloud" looked to be the ones I would expect. I had just put the ingredients "chicken, peppers " in since that is one of the most common couple ingredients I always have.
I'm happy now! Beats the googling and cleaning up all the cookies after visiting dozens of sites.
"The dew has fallen with a particularly sickening thud this morning." Douglas Adams
March 27, 2009 9:25 am
I've got another question for you. So, I attempted to import my MG database into Sous Chef and it crashes, exporting them as RTF/TXT/DOC is not bery efficient. Any way to either split the database or make souschef stop crashing?
Exporting large blocks of recipes (like by book or family member) creates a large enough RTF/TXT/DOC file that SousChef crashes as well
MacHeist Purple Team!
March 28, 2009 3:46 am
Import recipe not working for me. Cut and pasted the text from the printable version of the recipe here - http://www.guardian.co.uk/lifeandstyle/ … cipe/print - highlighted the name, description, ingredients, method etc. Program just hangs forever with the 'busy' circle. Have tried several different recipes from several different sites now and none of them work. What gives?
March 28, 2009 5:24 am