At some point in time you will likely run into problems, either browsing the site or while you are running through one of the heists, where something just wont work the way you are expecting it to. The following steps will outline how to fix almost every problem you will encounter. After each step, check to see if the problem has been resolved.
1) Use Safari - Use the latest "live" version of Safari. This doesn't include betas. When developing complex sites like Mac Heist, it is difficult to account for every browser and how every browser will handle the underlying code that allows the site to do everything it does. Mac Heist is designed and tested to work on Safari because its the browser they know all Mac users have. Even if you get certain pages to load in another browser, the next page may not. Safari comes with your Mac, its free, and its not a bad browser....
2) Clear your cache - Your computer caches certain web files to make loading of pages go faster. This started back in the days of modems where everything took forever to load, now with the advent of high speed connections, the browser cache is fairly insignificant. Sometimes bad things happen and files get stuck in the cache and cause pages to load weird. Clearing the cache force the computer to "re-get" everything from the page clearing most problems.
After clearing the cache quit Safari, then launch it again.
http://guides.macrumors.com/Speed_up_Sa … _the_Cache
3) Update Flash - Some pages require Flash to run properly. Updating it not only gives you the latest security patches but helps ensure that any Flash content will load and be displayed properly.
5) Clear your cookies - Cookies are little trackers websites leave on your computer to identify you. Sometimes if they go bad, you will encounter problems like Missions not getting checked off, or pages not recognizing you completed a task when you actually have. Clearing then makes your computer recreate them. WARNING Some cookies authenticate you to password protected websites making it so you do not have to log in manually each time. after clearing your cookies, you will need to re-authenticate to recreate that sites cookie. This will not break anything, you simply need to make sure you know your password.
http://docs.info.apple.com/article.html … 11471.html
6) Check for OS updates - Check to see if there are any updates available for your computer that you haven't installed yet. Keeping your computer up to date will help ensure it runs stable. These updates often include patches for Safari, Quicktime/iTunes, and Java, components that can be key to Mac Heists.
7) Disable add-ons - There are many add-ons that add great functionality to Safari but there are too many to test. While unlikely, it is possible an add-on is conflicting with something in the heist causing it to misbehave. Disabling the add-on ensures this isn't the case. This can especially be true of a 3rd party pop-up blocker.
8) Restart your computer - The computer repair people and IT department at work tell you to do this for a reason, it does work. Often a simple restart will resolve many problems. It wont hurt and takes only a minute or two.
9) Reset Safari - While extremely safe, resetting Safari is the last step because you loose all customizations that you have set for it. This returns the browser to the factory settings and should resolve any problems that have continued to linger.
http://docs.info.apple.com/article.html … /9300.html
10) Try it as a different computer user account or on a different computer - To see if it is a problem with the account you are using, try it on a different computer or as a different user. This will help determine if it is a problem with the profile you are using, or a bigger issue. If this fixes the issue, you will need to spend some time narrowing down what in the original profile was causing the problems.
http://docs.info.apple.com/article.html … mh168.html
11) Turn off 3rd party applications - As with plug-ins, there are some 3rd party applications that may just not agree with something that is running on the site. Typically these are going to be security software but may also include QuickTime add-ons and applications that skin your computer. While unlikely to cause problems, disable them and restart your computer and check to see if you are still having issues, if it fixes it then let the MH Developers know. You can always re-enable them.
12) Clear up your network connection - If pages are loading partially, this might be the result of a slow network connection. Your computer will try to download a pages content a finite amount of times, and then just display whatever it got. If you are downloading large files, playing online games, running SETI at home, etc either on the computer you are using, or another computer on the same network, there is a chance you have saturated your network connection and are experiencing high latency. Try turning the other computers off and/or stopping the data transfers to see if it resolves the problem. You may find that simply power-cycling your dsl/cable modem resolves the issue.
I followed all these steps and I still have issues, now what?
Check to make sure you are doing it right - Perhaps the issue isn't your computer, perhaps you missed a step. Check to see if you translated the cypher correctly, remembered to carry the 2, try typing password in all lowercase... If you double checked your work are convinced there is still a problem:
Post in support - Before starting a new thread, look to see if other people are having similar problems, if so check that thread to see what fixes are working. Don't start your own thread if there is already one on the subject, it will only make things more confusing for the developers trying to track down and squash bugs.
When you are posting about a problem, try to include as much information as possible,
-> if you need to reveal information about a current mission make sure you note there are SPOILERS in the thread title so you dont ruin a mission for someone who hasn't reached the same point you have
-> include URLS where you can, what you think of as the main page may be different then what i think of, clear up the confusion and throw in the url
-> take screenshot, screenshots help people understand what you are seeing.. its hard to describe some problems but a picture can clearly illustrate a problem. http://guides.macrumors.com/Taking_Scre … n_Mac_OS_X
-> include the full text of any error message, the more information developers see the faster they can know what's wrong and fix it. The actual error messages tell a lot. Turning on the Safari Debugging options will allow you to see the errors the browser is encountering: http://www.macosxhints.com/article.php? … 0063041629
-> include steps to reproduce when you can, if clicking the blue button doesnt work sometimes, explain how you got to the blue button and the patterns you have seen... does it only not work at noon-thirty? steps for how to recreate the problem are always greatly appreciated by developers. remember to be as detailed as possible ("click the 4th link entitled ABOUT at the bottom of the page", as opposed to "click the link")
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