Thanks for your response, johnred, it was helpful to hear how the situation was looking. But it doesn't seem to leave those of us who are using Cha-Ching with anywhere to go. Is there something any of us can do to try and get access to the app again? It's been 10 days now, and I'd really like access back to all those details of my money.
There's also one more thing I don't understand: surely the Cha-Ching people have all our email addresses anyway, from when they first issued the licences? Or is that not how this works?
Lastly, I almost feel bad for complaining about a free app. But then I use it, daily, to keep track of my money. I hadn't planned on having to pay for a licence until 2.0, so I frankly can't afford it at the moment. But I can't help thinking in the back of my mind that had I paid for a licence, there would be no stalling. Before all this I was set on getting 2.0, but now I'm not sure I have a great confidence in customer service down at Cha-Ching. Please do the right thing!
Apologies for the rant, I'm just in a slight state of disbelief at how difficult this all seems to be.